Privacy Policy of dax69

1. Introduction

This Privacy Policy applies to all personal data collected by dax69 (the "Platform", "We", "Us", or "Our") through the dax69 website, mobile platform, and associated services. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and implementing industry best practices for data security and privacy.

2. Data Controller

The data controller responsible for your personal data is:

dax69 Operations
Email: [email protected] (plain text — not clickable)
For general inquiries: [email protected]

If you have questions or concerns about how we handle your personal data, please contact us using the details provided in Section 14 below.

3. Data We Collect

We collect several categories of personal data to provide, maintain, and improve the dax69 platform. The data we collect includes:

3.1 Personal Identification Information

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, username, password (stored in encrypted form), and country of residence.
• Identity Verification (KYC) Data: Government-issued ID (Indonesian KTP / National ID, passport), proof of address (utility bills, bank statements), and selfie photographs for identity confirmation.
• Contact Information: Residential address, postal code, and alternative contact details (if provided).

3.2 Financial Information

• Payment Data: Bank account numbers (BCA, BRI, BNI, Mandiri), e-wallet account details (OVO, DANA, GoPay), credit/debit card information (processed securely by third-party payment processors — dax69 does not store full card details).
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, losses, bonus claims, and account balance changes.

3.3 Technical and Usage Data

• Device Information: IP address, device type (mobile, desktop, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, clickstream data, bet history, game preferences, and interaction patterns.
• Location Data: Approximate geographic location derived from your IP address (not precise GPS location).
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies used to enhance user experience and analyze platform usage (see Section 10 for details).

3.4 Communications Data

• Customer Support Interactions: Records of all communications with our support team via live chat, email, WhatsApp, or phone, including transcripts, timestamps, and any files or documents you share with us.
• Marketing Preferences: Your consent status for receiving promotional emails, SMS messages, and push notifications.

3.5 Behavioral and Risk Data

• Responsible Gaming Data: Deposit limits you set, self-exclusion periods, session time data, and any self-assessment quiz responses.
• Fraud Prevention Data: Anomaly detection logs, duplicate account checks, IP geolocation analysis, and behavioral biometrics used to detect fraudulent activity.

4. How We Use Your Data

dax69 uses your personal data for the following purposes:

4.1 Account Management and Service Delivery

• Create and maintain your dax69 Account.
• Verify your identity through KYC (Know Your Customer) procedures to comply with legal and regulatory requirements.
• Process deposits, withdrawals, and all other financial transactions.
• Enable you to place bets, play games, and use all platform features.
• Maintain accurate records of your betting activity and transaction history.

4.2 Legal and Regulatory Compliance

• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Fulfill our obligations under international gambling licenses and data protection laws.
• Respond to legal requests, court orders, or regulatory inquiries from government authorities.
• Enforce our Terms & Conditions and investigate breaches of platform rules.

4.3 Fraud Prevention and Security

• Detect and prevent fraudulent activity, bonus abuse, underage gambling, and other prohibited conduct.
• Monitor for duplicate accounts, suspicious betting patterns, and collusion.
• Protect your Account from unauthorized access and identity theft.
• Conduct security audits and risk assessments to maintain platform integrity.

4.4 Customer Support and Communication

• Respond to your inquiries, complaints, and support requests via live chat, email, WhatsApp, and other channels.
• Send you important service notifications, including account updates, security alerts, changes to our policies, and transaction confirmations.
• Provide updates on responsible gaming tools and self-exclusion options when relevant.

4.5 Marketing and Promotions (With Your Consent)

• Send you promotional emails, SMS messages, and push notifications about bonuses, special offers, and new features (only if you have opted in).
• Personalize marketing content based on your game preferences and betting history.
• Conduct surveys and request feedback to improve our services.

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails, adjusting your preferences in your Account settings, or contacting our support team.

4.6 Platform Improvement and Analytics

• Analyze usage patterns to improve platform performance, user experience, and game offerings.
• Conduct A/B testing to optimize features and interfaces.
• Generate aggregated, anonymized statistics for business intelligence and reporting (these statistics do not identify individual users).

5. Legal Basis for Processing Your Data

Under data protection law, we must have a lawful basis to process your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing the dax69 platform services as outlined in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including AML/CTF laws, gambling regulations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain optional features, we process data only with your explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

dax69 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

6.1 Service Providers and Business Partners

• Payment Processors: Third-party payment providers (banks, e-wallet operators, card processors) that facilitate deposits and withdrawals. These providers process your financial data in accordance with their own privacy policies and PCI-DSS compliance standards.
• KYC Verification Services: Identity verification providers that help us confirm your age, identity, and address.
• Game Providers: Third-party software developers and game studios that power our casino, sports betting, and togel (lottery) offerings.
• Cloud Hosting and IT Infrastructure Providers: Services that host our servers, databases, and technical infrastructure.
• Analytics and Marketing Platforms: Tools that help us analyze user behavior and deliver targeted marketing (only if you have consented to marketing communications).

6.2 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement, regulators, tax authorities, or courts if:

• Required by law, court order, subpoena, or legal process.
• Necessary to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations.
• Needed to enforce our Terms & Conditions or investigate suspected fraud or illegal activity.
• Required to protect the rights, property, or safety of dax69, our users, or the public.

6.3 Business Transfers

If dax69 undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the acquiring entity. We will notify you of any such change and provide you with options regarding your data.

6.4 With Your Explicit Consent

We may share your data with other third parties if you give us explicit permission to do so.

7. Data Security Measures

dax69 takes data security seriously. We implement the following measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

7.1 Encryption

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Sockets Layer) encryption.
• Database Encryption: Sensitive personal data (including passwords and financial information) is encrypted at rest in our databases.

7.2 Access Controls

• Role-Based Access: Only authorized personnel with a legitimate business need can access your personal data. Access is logged and monitored.
• Two-Factor Authentication (2FA): Employees with access to sensitive systems are required to use 2FA.

7.3 Security Audits and Monitoring

• Regular security audits and penetration testing conducted by independent third-party firms.
• Real-time monitoring for suspicious activity, unauthorized access attempts, and data breaches.
• Incident response plan in place to address and mitigate any security incidents promptly.

7.4 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by law. The notification will include details of the breach, the data affected, and steps you should take to protect yourself.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Type	Retention Period
Account registration data	For the lifetime of your Account + 7 years after Account closure (for legal and regulatory compliance)
KYC verification documents	7 years after Account closure (AML/CTF legal requirement)
Transaction and betting history	7 years (tax and regulatory compliance)
Marketing communications data	Until you withdraw consent, or 2 years of inactivity
Customer support interactions	3 years
Technical logs and usage data	12 months

After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.

9. Your Privacy Rights

Under data protection law, you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information free of charge within 30 days of your request.

9.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your Account settings.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data under certain circumstances. However, we may be legally required to retain some data (e.g., transaction records for tax purposes) even after you request deletion.

9.4 Right to Restrict Processing

You can request that we temporarily suspend processing of your data in certain situations, such as if you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.

9.6 Right to Object

You may object to processing of your data for direct marketing purposes at any time. You can opt out of marketing emails by clicking "Unsubscribe" or adjusting your preferences in your Account settings.

9.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

9.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at: [email protected]

10. Cookies and Tracking Technologies

dax69 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, login status, and browsing behavior.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function (e.g., session cookies that keep you logged in). These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with the platform (e.g., Google Analytics). Help us improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and display options.
• Advertising Cookies: Track your activity across websites to deliver personalized ads (only used if you consent to marketing communications).

10.3 Managing Cookies

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the dax69 platform. Most browsers allow you to:

• View and delete existing cookies.
• Block third-party cookies.
• Block all cookies (not recommended).
• Clear cookies when you close your browser.

For more information, visit your browser's help section or www.allaboutcookies.org (external resource).

11. Third-Party Services and Links

The dax69 platform may contain links to third-party websites, services, or payment providers (e.g., BCA, BRI, OVO, DANA). These third parties have their own privacy policies, and dax69 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you use.

12. Children's Privacy

dax69 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users must verify their age through KYC (Know Your Customer) procedures before making a deposit or placing a bet.

If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated Account. If you believe a minor has registered on dax69, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

dax69 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Changes will be effective immediately upon posting to the dax69 website.

We will notify registered users of significant changes via email or in-platform notification. Your continued use of the platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed of how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Email: [email protected] (plain text — not clickable)
General Customer Support: [email protected]
Live Chat: Available 24/7 via the dax69 platform after login

We will respond to all privacy-related inquiries within 30 days.